Support This is a test page for Thrive support form. Please enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Name *FirstLastEmail *What can we help you with today? *I need guidance on how to use the productI have a technical problem with the productI have a suggestion or feedbackI would like to report a bugI have a question about Agency plansI have a question about my accountI would like to request a refundMy question has nothing to do with any product or customizationHowe can we help with the account changes?Change Password or Account detailsChanging the Payment MethodChange Card DetailsI need an InvoiceI would like to cancel my membership There may be a quicker fix! Check out these documents for answers to most common questions. Changing Thrive Themes Password and Account Details There may be a quicker fix! Check out these documents for answers to most common questions. Change payment method from PayPal to Thrive There may be a quicker fix! Check out these documents for answers to most common questions. Changing Card Details There may be a quicker fix! Check out these documents for answers to most common questions. Where Can I Find Invoices for My Purchases Please specify the reason for your refund request. *A desired feature is missing from the productI encountered a technical issue that couldn’t be resolvedI’m switching to a different solution/productI’m no longer using Thrive ThemesMy website has been shut downThe cost is too high for my current needs.OtherDoes this question relate with our theme builder or one of our plugins? *PluginThrive Theme BuilderI am not sureWhich plugin do you need help with? *Thrive ArchitectThrive ApprenticeThrive OptimizeThrive AutomatorThrive CommentsThrive LeadsThrive OvationThrive Quiz BuilderThrive UltimatumFor which plugin do you wish to report a bug for?Thrive ArchitectThrive ApprenticeThrive OptimizeThrive AutomatorThrive CommentsThrive LeadsThrive OvationThrive Quiz BuilderThrive Ultimatum There may be a quicker fix! Check out these documents for answers to most common questions. Using the Hyperlink Text Effects in Thrive Architect Displaying Different Pricing Options During Sales Promotion Adding a Phone or Email Dynamic Link There may be a quicker fix! Check out these documents for answers to most common questions. Hiding an Opt-in Form From an Already Subscribed User Description of All the Different Types of Thrive Leads Forms Using the Thrive Leads Signup Segue Feature and One Click Signups There may be a quicker fix! Check out these documents for answers to most common questions. Displaying a Finished Quiz on Your Website Customizing the Gain Customer Insights Template Adding Audio Questions to a Quiz There may be a quicker fix! Check out these documents for answers to most common questions. Visiting the Goal Page in Thrive Optimize AB Test Overview and Test Details Thrive Optimize: Frequently Asked Questions There may be a quicker fix! Check out these documents for answers to most common questions. Everything About Thrive Comments and Custom Posts Using the Comment Conversion Feature in Thrive Comments Configuring Advanced Settings in Thrive Comments There may be a quicker fix! Check out these documents for answers to most common questions. Using the Tag Dynamic Content Feature in Thrive Ovation Importing a New Testimonial in Thrive Ovation via Social Media Importing a New Testimonial in Thrive Ovation via Social Media There may be a quicker fix! Check out these documents for answers to most common questions. Using the Absolute and Minimum Duration Options When Creating an Evergreen Campaign Creating a Recurring Campaign in Thrive Ultimatum Using ‘End of month’ Templates in Thrive Ultimatum There may be a quicker fix! Check out these documents for answers to most common questions. Managing Automations in Thrive Automator Advanced Mapping in Thrive Automator Using the Logs Section of Thrive Automator There may be a quicker fix! Check out these documents for answers to most common questions. Refreshing Templates in Thrive Apprentice After Adding Assessments Managing Assessment Upload Settings in Thrive Apprentice How to “No-index” Thrive Apprentice Content With All In One SEO Plugin (AIOSEO) Which Thrive Theme Builder companion theme are you using? *ShapeShiftOmmiKwikBookWiseJayaXpertPeakChordsAllureHow would you like to cancel? *I will cancel it myself (fastest option)I would like a support person to cancel it for meThe fastest way to cancel your membership is by visiting your My Account area and clicking ‘Manage Subscription’. Inform yourself before making a final decision. What Happens When I Cancel My Subscription? Have you checked that everything on your site is up-to-date? *Everything is up-to-date but the problem persistsThis solved my problemWe often release updates to our software. Please make sure that you’re using the latest version. Have you cleared the cache? *I cleared the cache but my problem persistsThis solved my problemSometimes the site is cached in your browser even if you don’t have any caching plugins installed. You can learn how to clear your cache here.Can we access your site to troubleshoot the problem faster? *Yes, that’s fineNo, I don’t want to provide accessThe fastest way to solve this issue is to give the site access to one of our technical engineers. With access, we can usually get to the bottom of issues really efficiently. Do we have your permit for our technical team to log into your site?Please provide the access token *You can quickly and easily give us access by creating a support token from your admin dashboard. This allows us to debug your site securely. Don’t worry – support access tokens are temporary, encrypted and fully secure. You can learn how to generate an access token here.Your website *Please provide the full site URL (https://) of the website related to your query.Issue / message *Want to add an image to your response? Use a free image capture tool such as zight.com, and include your image links in your message. There may be a quicker fix! Check out the guide on how to fix 403 forbidden error. How to fix 403 forbidden error Keap will soon be updating their API connection to deprecate the use of Legacy Keys from February 2025. Our recent release now offers support to integrate Thrive Themes with Keap using the Service Account Key (SAK) Setting Up an API Connection with Infusionsoft Submit